Guides

Various ways of search for a customer journey

This article shows what the various statuses and symbols mean on the journey page

This document explains how to use the failed transactions report to recapture failed Smart Auth payments. Smart Auth payments sometimes fails as the customer does not have enough funds on their card to pay for the final fare. When this happens you can use this new report to attempt to recapture the payment when the customer has more available funds on their card.

Airpay will notify you by email if we did not receive a booking complete webhook for your journey. We will email you three hours after an expected journey was due to complete if the booking complete webhook was not received, and the booking will also appear on the Failed Transaction Report the next day.

This article explains why your journeys may not complete, and how to complete a journey manually in Airpay if you need to.

This article explains how to refund a payment in Airpay.

Recaptures explained